Terms and Conditions
BOOKING TERMS & CONDITIONS FOR TRUYOU YOGA
By booking a class, private session or event with TRUYOU YOGA you are entering into a contract which has the following conditions:
TRUYOU YOGA is not liable for any costs incurred due to cancellation or changes caused by unforeseen events (weather, loss of venue or facilities, acts of God, or any other event beyond our control). It is expected that adequate insurance is taken out by the client to cover them for any losses they may incur. If TRUYOU YOGA chooses to cancel an event then any monies paid will be returned.
Clients are responsible to ensure they disclose any medical conditions or injuries, (including mental health conditions) to TRUYOU YOGA upon application to book
TRUYOU YOGA takes no responsibility for any injuries sustained by participation in yoga and related activities.
Block booked classes: By booking a block of classes you are receiving a discounted price for a confirmed place in that class for a set period of time. If you are unable to make any of the classes in the block, there is no facility to extend, defer, or receive a refund. However, if there is space to do so, you may attend any other TruYou Yoga class in its place during the same time period.
Flexi Class Passes: By purchasing a flexi class pass, you are receiving a discounted price for the flexibility to attend a combination of any TruYou Yoga classes (not counting special classes, workshops or events) within a given time period. The expiry date is given to you upon purchase, and no exceptions will be made to extend this date, other than if TruYou Yoga has to personally cancel any classes or TruYou Yoga has an extended closure period during holidays. Flexi Class Pass purchases are non-refundable.
Private Yoga / Bespoke Group Yoga Payment is due at the time of booking. Cancellation period is 48 hours, given in writing ( by text to 07774000787 or email ). If less than 48 hour notice is given the session is charged as taken with no refunds available.
Workshops and Day Events: For events that are a full day or less, full payment is required at time of booking to secure your place. If you cancel with more than 3 days notice in writing then full payment less a £10 admin fee will be refunded. Cancellation less than 3 days – no refund, credit or alternative will be given. You may be able to send a substitute in your place, but only if this is first agreed by TruYou Yoga.
Retreats Cancellation Policy
A non-refundable deposit of £100 is necessary to secure your place at any TruYou Yoga Retreat with any remaining balance paid in full 3 months prior to the retreat start date. If your booking is made within 3 months of the retreat starting, then payment in full is required at the time of booking. All cancellations must be in writing (via text or email)
In the event of cancellation by you, regardless of the circumstances, the following refund fees, minus the deposit, apply.
Cancellation 2 weeks or less before retreat start date, 0% refund
Cancellation 2 to 4 weeks before start date, 25% refund
Cancellation 4 to 8 weeks before start date, *50% refund (*if I can fill your place at this stage 100% refund)
Cancellation more than 8 weeks before start date, 100% refund
Clients should ensure that they have taken out adequate insurance to cover for such losses.